Refund policy

Return & Refund Policy

Effective Date: 04/10/2026

Welcome to Powerix Store. We are committed to ensuring your satisfaction while supporting our mission of eco-responsibility through sustainable sourcing, reduced packaging waste, and eco-friendly alternatives.

This Return & Refund Policy outlines the terms and conditions for returns and refunds for purchases made on www.powerix.shop.

1. Returns Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in original condition, and in the original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

2. Free Returns

We are pleased to offer:

  • Free returns within the United Kingdom

  • No restocking fees

  • No return shipping costs

To initiate a return, please contact us using the details below.

3. Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method (credit card)

You will receive a confirmation email once your refund has been processed.

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged upon arrival

If you need an exchange, please contact us to arrange a replacement.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used or damaged after delivery

  • Items missing original packaging or components

6. Shipping Policy Overview

  • Free shipping within the UK

  • Delivery timeframe: 1 to 7 business days

7. How to Initiate a Return

To start a return, please contact us with your order details:

Email: contact@powerix.shop
Phone: +44 496 594 2155
Address: 85 Cow Ln, Burnley BB11 1NN, United Kingdom

Our support team will guide you through the return process.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card provider (processing times may vary)

  • If the issue persists, contact us directly

9. Policy Updates

Powerix Store reserves the right to update or modify this policy at any time. Changes will be posted on this page.

10. Our Commitment

At Powerix Store, we strive to deliver reliable products while minimizing environmental impact. Your satisfaction is important to us, and we aim to make every return process simple, transparent, and hassle-free.

If you have any questions, feel free to contact our support team.

Thank you for shopping with Powerix Store.